Enhancing Communication. Enriching Lives. 

Our Team Leaders

Ursula Chaplin, M.A, CCC-A

Ursula Chaplin, M.A, CCC-A
Director of Audiology, Audiologist

Ursula received her Bachelor's of Science in Speech Pathology & Audiology and her Master's of Arts in Audiology from Kent State University in Ohio . She has extensive experience working with adult and pediatric patients in a variety of clinical settings. She specializes in diagnostics and the treatment of hearing loss via hearing aids. She is a member of the Tennessee Association of Audiology and Speech-Language Pathologists (TAASLP) and the Tennessee Academy of Audiology (TAA). 

Credentials: Ursula is a licensed Audiologist in Tennessee and Georgia and is certified by the American Speech-Hearing Association (ASHA)  

Pam Hosterman, M.S. CCC-SLP

Pam Hosterman, M.S. CCC-SLP
Director of Speech Language Pathology

Pam Hosterman is an M.S. CCC-SLP. She has been with the Speech & Hearing Center since 1984. She obtained her bachelor’s degree at Penn State University and her master’s degree at Southern Illinois University at Edwardsville. Pam is a member of The American Speech and Hearing Association (ASHA), she is also a certified dispenser for SpeechEasy®, an anti-dysfluency devise. Pam believes that a child’s development of communication skills is crucial for building strong self-confidence, and as a child’s self-esteem is stimulated, he/she can further challenge himself/herself to learn and grow into a strong adult. She also enjoys instructing and encouraging parents how to work with their children so they can provide the stimulation and opportunities to further help their child meet his/her learning potential.

Credentials: Pam is a licensed SLP in Georgia and Tennessee and is certified by the American Speech-Hearing Association (ASHA).  

Lorena Cavanaugh

Lorena Cavanaugh
Hearing Health Representative

[email protected]

(423) 622-6900 ext 202

Lorena Cavanaugh is our Hearing Health Representative. She graduated from Georgia State University. She has held several leadership roles in the community with brain injury, non profits and retail.  Lorena  loves to be a support, walking our patients through their entire hearing loss journey and is always there to answer any hearing related questions. She too went through that journey with us and says her hearing aids changed her life.  She was so happy she wanted to come work with us to share the information and joy about improving hearing health. She also coordinates our monthly Hearing University program for patients, caregivers and other interested members of the community. She enjoys getting to build relationships with patients. Lorena is passionate about helping people regain their hearing because every day she gets to witness improvement's in our patient's quality of life!